Phoenix House

Phoenix House is a specialist mental health rehabilitation service for women. Our service is designed to support women to achieve their goals and objectives so they can move down the care pathway towards independent living.

Get in touch with Phoenix House

Female Service/ Adults (18 years+)

Services: Rehabilitation

Little Henfaes Drive, Welshpool,

Powys, Wales, SY21 7BG

More information about Phoenix House

Phoenix House is a specialist mental health rehabilitation service for women designed to support Service Users in achieving their goals and enables progress through their care pathway towards independent living.  Our model of care is supported by a full multidisciplinary team which includes a Consultant Psychiatrist, Clinical Psychologist, Occupational Therapist, Social Worker, Nurses and Healthcare Assistants.  Our empathic and understanding approach facilitates positive change and empowerment for women who may have a history of trauma, abuse, hearing voices, as well as those with on-going challenging behaviour.


Model of care

Our goal is to improve and develop a Service User’s confidence, abilities and potential, in order for them to manage the demands and enjoy the benefits of independent living. Objectives are defined by the Service User in ongoing assessments and are delivered in a safe and collaborative environment. Our approach is supported by therapies and practical inter-personal support.  These are offered in either group or individual settings and include occupational therapy, individual psychology work and regular reviews with the multidisciplinary team, including psychiatry to ensure optimum progress and medication management.



Each bedroom has en-suite facilities offering Service Users maximum privacy. Phoenix House has a number of lounges and therapy areas and a lawned garden giving access to outside space where Service Users can relax or take part in outdoor activities. The service is in close proximity to community facilities including a local library, shops.



Outcomes are achieved through an agreed therapeutic plan which is robust, structured and person centred:


  • Improvements in mental health
  • Effective management of behaviour
  • Reduction of risk
  • Preparation for successful community living
  • Good physical health management
  • Improved self-esteem and sense of self worth
  • Improved social inclusion


Admission Criteria

  • Females over the age of 18 years
  • Primary diagnosis of a mental illness
  • May have a mild learning disability
  • Substance misuse with a primary diagnosis of mental illness
  • May or may not be detained under the Mental Health Act 1983 (as amended 2007).

Service Users may be referred by the NHS, Local Health Boards or other clinical commissioning authorities.

Phoenix House HIW Report

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