A Healthcare Assistant role has a direct impact on the quality of life of our residents on a daily basis by providing care and support. The role has the power to make a difference to their lives and bring them joy throughout their day.
Susan Grieves, Senior Healthcare Assistant has worked at Badby Park for 7 years on the Lantern Unit which provides support to residents with complex physical and health care needs as a result of a neuroprogressive condition or neurological event. Some residents require tracheostomy care and are in a prolonged disorder of consciousness.
Susan recently won Elysium’s STAR award for going above and beyond in her role. She supported a resident who had to go into hospital and needed a member of staff to be with them during the day, Susan provided this consistent care and even went in on her days off. Susan texted the family as soon as she arrived and when she left to let them know how their loved one was doing. The family were extremely grateful to Susan for her commitment and compassion.
“I have worked at Badby Park for 7 years, I have learnt so much and my role is varied. Part of my role is to provide personal care to our residents, making sure they are clean and well presented, as well as ensuring they are dressed appropriately. It’s important to talk to the resident whilst providing care, always say good morning, be polite and smile. I’m conscious to be gentle when providing personal care, making sure my touches are soft and I talk the person through what I am doing. Sometimes a moisturising hand rub or gentle head massage helps provide relaxation and reduce any stress.
If a resident is unable to communicate you need to be aware of their facial expressions, do they looked relaxed and comfortable, is the temperature of the room ok, and are the noise levels ok? If not I will inform the nurse in charge of my concerns. As some of our residents have tracheostomies, I have received specialist training to ensure I can provide tracheostomy care. As well as tracheostomy care training, some residents require specialist equipment for which I am also trained.
Some days I accompany residents to appointments and some days they require one to one nursing, during this time I will not leave my patient and I will interact with them, providing care and support, it is an excellent opportunity to get to know the resident better.
As well as providing personal care, I also support with eating and drinking and there is also a certain amount of administration required, I maintain and update records of care. I also support the Therapy Team with their group activities, which include sensory groups, relaxation and music therapy.
The families are equally as important as the residents as they often have had a difficult time and are grieving at the loss of their loved one as they once knew them. I provide updates to the families and I’m always open and honest with them and it’s really important that you listen, sometimes they just need someone to talk to.
The families can let you know what their loved ones likes and dislikes are, what films do they enjoy and what music do they like to listen to? You always need to be aware and mindful as not all the residents can communicate their needs.
I really enjoy the work that I do and the people I work with and making a difference every day”.
Susan Grieves, Senior Healthcare Assistant on Lantern Unit at Badby Park recently won Elysium’s STAR award for going above and beyond in her role. She supported a resident who had to go into hospital and needed a member of staff to be with them during the day, Susan provided this consistent care and even went in on her days off. Susan texted the family as soon as she arrived and when she left to let them know how their loved one was doing. The family were extremely grateful to Susan for her commitment and compassion.
If you would like more information or wish to make a referral please contact Alison Spencer