Family Carer COVID-19 Information

As the nation returns to a new lockdown, we want to assure you that we are aware of the impact these new restrictions will have on everyone. These impacts will again disrupt many families and the loss of contact will be difficult for everyone. This is probably no better illustrated in the impact of those within hospitals and care homes.


At Elysium Healthcare we understand that the measures we must adhere to can be difficult. To help reduce the number of COVID positive cases we continue to follow government and NHSE guidance in order to keep communities safe.


While we wait for further guidance, we are supporting families and their loved ones to stay in contact online. We have systems in place across all our services to make this possible.




The health, safety and wellbeing of our service users, communities and staff remain the priority. To ensure the prevention of infection and transmission we will continue to follow the latest NHSE and government guidance.

We appreciate your support and understanding at this time, as we prioritise the safety of your loved one, their families and the staff who support them.




Visiting on leave is part of the care pathway for most patients in the progress of their pathway.  However, the impact of the new lockdown has sadly impacted service user leave.


During this time, we ask that where possible, family, friends and carers find other ways of keeping in touch with loved ones, like phone and video calls.  These will be supported by the service where clinically appropriate.


Isolating individuals with symptoms


In the event that an individual is displaying symptoms that indicate COVID-19, we will implement isolation of that individual in our care. Where this is the case, individuals will be in contact with staff regularly but kept separate from the other patients, residents or service users. The reasons, requirements and actions will be fully explained to your loved one and a care plan implemented to ensure the safety and wellbeing of that individual and prevent the spread of infection.


We will make sure that the physical health and wellbeing of each patient, resident or service user is central to the delivery of their care.




Once again thank you for your patience and we look forward to seeing you all again very soon.


In the meantime, if you have any queries or concerns you can speak directly with the Registered Manager of the service or e-mail them at


Elysium Healthcare will update this web page weekly to keep you informed with the current situation. Further information can be found at the links below:


The Government have published the latest information on COVID-19:


Mencap have produced their latest guidance here in Easy Read:


There is a two-minute daily update in British Sign Language about COVID 19 here:

Read and share the latest News, Views and Resources across the Elysium group