Our Commitment

Carer’s charter

  • We recognise that carers have a very important role in supporting service users. Working in collaboration with carers, we are committed to four key principles that form our pledge to you.  In partnership with carers, we have produced the Carer’s Charter.

Principle One: Acknowledging your voice

We will recognise your expertise, knowledge, and the important role that you play in your loved one’s care and treatment, and:

·       Listen to you without bias or prejudice and take your worries and concerns seriously

·       We will communicate clearly with you and keep the language jargon free

·       Recognise that you have relevant and important information about the person you care for

·       Value and respect your opinion and where necessary keep it confidential

·       Take your views into account when decisions are being made about the person you care for

·       Share information with you about the person you care for wherever this is helpful and possible

 

Principle Two: Involvement in care

We will welcome your involvement in care and:

·       Recognise that you are integral to the whole care plan, initial assessment, risk assessment, reviews, and discharge. Involve you in planning the care and discharge for your relative or friend

·       Give you a copy of any care plan for the person for whom you care, with their agreement

·       Provide you with information about the way our service works

·       Signpost you to relevant information and advice to enable you to get help from carer support networks

 

Principle Three: Training our staff

We will train our staff to be aware of carers’ needs and:

·       Ensure all our staff can identify carers and recognise their role as partners within the service user’s care and treatment

·       Involve our staff in developing information, support and other services for carers

·       Involve carers in training our staff about customer care

 

 

Principle Four: Developing our services

We will value your involvement in the development of our services, and:

·       Give you the opportunity to state your views on the quality of our services

·       Give you the opportunity to be actively involved in planning, development and evaluation of services through the carers representatives attending clinical governance

·       Inform you of service developments and give you adequate notice of meetings, consultation periods and other relevant events

·      Properly reimburse all carer volunteers who help in service planning and training

Think Family

Think Family is an approach which aims to promote the importance of a family focus when overcoming multiple or complex problems. At Elysium Healthcare, we recognise that it is the responsibility of all staff to consider the needs of the whole family and be responsive to their needs.

For more information on Think Family, visit https://www.scie.org.uk/publications/guides/guide30/

Triangle of care

The Triangle of Care emphasises the need for better local strategic involvement of carers and families in the care planning and treatment of people with mental ill-health. We are committed to the six key standards to achieve better collaboration and partnership with carers:

1.       Carers and the essential role they play are identified at first contact or as soon as possible thereafter.

2.       Staff are ‘carer aware’ and trained in carer engagement strategies.

3.       Policy and practice protocols regarding confidentiality and sharing information, are in place.

4.       Defined post(s) responsible for carers are in place.

5.       A carer introduction to the service and staff is available, with a relevant range of information across the care pathway.

6.       A range of carer support services is available.

For more information on the Triangle of Care, visit https://carers.org/resources/all-resources/53-the-triangle-of-care-carers-included-a-guide-to-best-practice-in-mental-health-care-in-england