Coronavirus, (COVID-19) Update

Elysium Healthcare are following guidance from the government in response to the outbreak of Coronavirus, (COVID-19).


Families and Carers

At Elysium Healthcare we understand that the social distancing measures we all have to adhere to can be difficult. With the increase of COVID positive cases in some areas across the country, the government has imposed local restrictions in relation to social distancing and other requirements to keep the community safe.

During this time of uncertainty, Elysium may have to alter visiting restrictions to services, in line with the latest NHSE and government guidance at very short notice.

Service staff will inform you and your family member as soon as we become aware of localised or changed rules around visiting.  We appreciate your support and understanding at this time, as we prioritise the safety of your loved one, families and staff who support them.

During this period there may be times when we cannot respond as quickly as you would like us to. This is because we are prioritising the support of our staff to make sure the people we care for are kept safe.

Each of our services are working with the latest guidance on hygiene and infection control. We have provided information to the people we support and are communicating regularly with our staff teams via our dedicated Coronavirus update email address and our employee app.

Thank you for your support during these unprecedented times in prioritising the safety of your loved one, families and staff who support them. We apologise in advance for any distress these immediately required actions may cause.

You can read in more detail the Elysium Visitor and Visit Guidance here.

Families, carers and friends who have questions or concerns can speak with the Service Manager directly or email them at:


Commissioners and Case Managers

We have been working in partnership with all national health bodies to prepare ourselves so that the people we support and the staff who deliver care are kept safe. We have continuity plans in place for the organisation and each of our services. Our response team is led by our Chief Executive Officer, Executive Medical Director and our Group Director of Quality.


As one of our external stakeholders we have set up dedicated email addresses in order to answer your questions at this time:


For all external enquiries to sites please contact the relevant Service Manager at the individual Elysium service.

The most up to date public advice and information can be found at:

This up to date public advice and information using British Sign Language can be found at:

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