Coronavirus, (COVID-19) Update

Elysium Healthcare are following guidance from the government in response to the outbreak of Coronavirus, (COVID-19).

Families and Carers

At Elysium Healthcare we understand the difficulties the national lockdown is bringing to everyone. During this time, we will continue to manage the safety of those we support and staff within our services in line with the latest NHS and government guidance.

The Registered Managers at each service are working hard to ensure we communicate changes and guidelines as soon as they come into place. This includes any localised or changed rules around visiting.  You can read the latest Elysium Visitor and Visit Guidance for England and Wales here.

During this period there may be times when we cannot respond as quickly as you would like us to. This is because we are prioritising the support of our staff to make sure the people we care for are kept safe.

Each of our services are working with the latest guidance on hygiene and infection control. We have provided information to the people we support and are communicating regularly with our staff teams via our dedicated Coronavirus update email address, core guidance on each member of staffs’ Elysium computer desktop and our employee App.

Thank you for your support during these unprecedented times in prioritising the safety of your loved one, families and staff who support them.

Families, carers and friends who have questions or concerns can speak with the Service Manager directly or email them at:

Commissioners and Case Managers

We have been working in partnership with all national health bodies to prepare ourselves so that the people we support and the staff who deliver care are kept safe. We have continuity plans in place for the organisation and each of our services. Our response team is led by our Chief Executive Officer, Executive Medical Director, and our Group Director of Quality.

As one of our external stakeholders we have set up dedicated email addresses in order to answer your questions at this time:

For all external enquiries to sites please contact the relevant Service Manager at the individual Elysium service.

Further information on current restrictions in place can be found at the following links:

The Government latest information on COVID-19:

The Welsh Government latest information on COVID-19:

Mencap have produced their latest guidance here in Easy Read:

SignHealth produce a two-minute daily update in British Sign Language about COVID 19 here: