Coronavirus, (COVID-19) Update

Elysium Healthcare are following guidance from the government in response to the outbreak of Coronavirus, (COVID-19).

 

Families and Carers

We are all in the middle of uncertain times and nothing is more important to us than the safety and wellbeing of your loved one.

During this period there may be times when we cannot respond as quickly as you would like us to. This is because we are prioritising the support of our staff to make sure the people we care for are kept safe.

Each of our services are working with the latest guidance on hygiene and infection control. We have provided information to the people we support and are communicating regularly with our staff teams via our dedicated Coronavirus update email address and our employee app.

As of the 5th June 2020, NHSE issued new guidance for healthcare providers in relation to visiting and contact with their loved ones whilst in hospital. To ensure that we maintain the safety and wellbeing of those who use and work in our services, each site is prioritising how visits and contact can be commenced and maintained, ensuring the choice and safety of all service users. Please ask the Service Manager for further information regarding their bespoke visiting guidance.

You can read in more detail the Elysium Visitor and Visit Guidance here.

 

Families, carers and friends who have questions or concerns can speak with the Service Manager directly or email them at:

FamilyandCarerEnquiries@elysiumhealthcare.co.uk

 

Commissioners and Case Managers

We have been working in partnership with all national health bodies to prepare ourselves so that the people we support and the staff who deliver care are kept safe. We have continuity plans in place for the organisation and each of our services. Our response team is led by our Chief Executive Officer, Executive Medical Director and our Group Director of Quality.

 

As one of our external stakeholders we have set up dedicated email addresses in order to answer your questions at this time:

CommissionerEnquiries@elysiumhealthcare.co.uk

CaseManagerEnquiries@elysiumhealthcare.co.uk

 

For all external enquiries to sites please contact the relevant Service Manager at the individual Elysium service.

The most up to date public advice and information can be found at: gov.uk/coronavirus

This up to date public advice and information using British Sign Language can be found at: https://www.signhealth.org.uk/coronavirus/



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