Chadwick Lodge & Eaglestone View
£26,000 - £30,000


Are you an experienced IT Technician looking to start a job you can take pride in? If yes, join the team at Chadwick Lodge in Milton Keynes as an IT 2nd Line Technician. 

You will provide efficient 2nd line technical support to your colleagues, whilst maintaining a high degree of customer service for all support queries, ensuring all SLA’s are met. You will work alongside all other levels of IT support, including first-line support.  

You will experience using and troubleshooting Libra & MS Office Suite (2003, 2007, 2010 & 2013, and Outlook within a network environment (permissions, calendar sharing & delegation).

Role – IT 2nd Line Technician

Location – Milton Keynes, Buckinghamshire

Salary – £26,000 - £30,000

Hours – Shift patterns between 7am - 7pm available. 


Your responsibilities:


  • To provide 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service for all support queries and ensure that all SLA’s are met
  • To work effectively and productively with all other levels of IT support.
  • To take ownership of user problems, perform technical diagnosis and fix the issue either remotely or
  • arrange a site visit.
  • To log all calls on the tickets logging system and maintain full documentation
  • To maintain user security on all systems
  • Ensures that internal SLA’s and ITIL processes are followed
  • Maintain a knowledge base of any software or hardware problems detected
  • To arrange for external support visit where problems cannot be resolved remotely

To be successful in this role, you'll need:


  • Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop
  • technologies (Windows 7/10/XP)
  • Networking Experience (LAN, WAN & Wi-Fi)
  • Knowledge of Active Directory & Exchange Server
  • Understanding of Printers Setup & Maintenance
  • Understanding of PC hardware set-up /configuration and TCP/IP networking skills
  • Excellent telephone manner and face to face communication skills
  • Exposure to MS SQL server and power-shell would be beneficial
  • IT related degree would be beneficial, but is not essential
  • Professional approach towards duties and colleagues
  • Very strong communication and interpersonal skills
  • Time management and multitasking ability
  • Attention to details


Where you will be working:

Location: Chadwick Drive (off Saxon Street), Eaglestone, Milton Keynes,

Buckinghamshire, MK6 5LS


You will be working at Chadwick Lodge and Eaglestone View, a medium and low secure and locked services providing specialist treatment programmes for service users who may have been detained under the Mental Health Act (1983) and have a history of offending behaviour.


The service offer a broad spectrum of evidence-based therapeutic interventions, involving service users at every stage. The hospital’s consultant-led multidisciplinary team has a wealth of clinical and research experience in forensic psychiatry. All programmes are designed to reduce the risk of re-offending and to maximise the potential and enhance the quality of life of each service user.


Chadwick Lodge secure services care for service users with complex and enduring mental illness who need to achieve stability in order to benefit from multidisciplinary interventions, helping them move on to community settings whenever possible.

What you will get:


  • Annual salary of £26,000 - £30,000
  • The equivalent of 33 days annual leave – plus your birthday off!
  • Free meals and parking
  • Wellbeing support and activities
  • Career development and training
  • Pension contribution
  • Life Assurance
  • Enhanced Maternity Package

There is also a range of other benefits including retail discounts and special offers, car leasing without a credit check, holiday financing and much more. 


About your next employer


You will be working for an established, stable and agile company with a unique approach to the delivery of care. 


Each and every employee is valued and supported, as everyone has an important role to play in the success of Elysium. It is only with the dedication, passion and hard work from staff that excellent care programs that truly benefit the service users can be delivered.


With a network of over 70 services across England and Wales, providing four services including: Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move with Elysium. 


Elysium Healthcare follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each person’s individual responsibility and are committed to promoting and safeguarding the welfare of service users. Candidates will be subject to an Enhanced DBS disclosure.

Other jobs like this

    Chadwick Lodge & Eaglestone View
    £26,000 - £30,000
    Rhodes Wood
    Healthcare Assistant
    £10.08 per hour
    £42,036 - £42,840 per annum