Head Office
£18,000 - £22,000


If you have excellent IT experience and are looking to start a job you can take pride in, then join the team at Elysium Healthcare Head Office in Borehamwood. 

You will act as the initial support for your colleagues to report any queries that are IT related, including software and hardware problems. You will be able to take ownership of user problems and be proactive when dealing with user issues.

As 1st Line Support, you will have an excellent telephone manner and face to face communication skills.

Role – IT 1st Line Helpdesk Support

Location – Borehamwood, Hertfordshire 

Salary – £18,000 - £22,000 pro rota [Depending on experience]

Hours – Shift patterns between 7am - 7pm available. 


Your responsibilities:

  • To maintain a high degree of customer service for all support queries and adhere to all service management
  • To log all calls on the tickets logging system and maintain full documentation
  • Maintain a knowledge base of any software or hardware problems detected
  • Support users in the use of hardware equipment by providing necessary advice
  • To allocate more complex service issues to the relevant IT Support member
  • To arrange for external 3rd party technical support where problems cannot be resolved

To be successful in this role, you'll need:

  • Excellent telephone manner and face to face communication skills
  • A good working knowledge of Microsoft based operating systems (Windows 7/10/XP)
  • Experience using and troubleshooting Microsoft Office Suite (2003,2007,2010 &2013)
  • Experience with using and troubleshooting Outlook within a network Basic understanding of Printers
  • Setup & Maintenance
  • Basic understanding of PC hardware set-up and configuration
  • Ensures that internal SLA’s and ITIL processes are followed
  • Experience using and troubleshooting Libra Office
  • Professional approach towards duties and colleagues
  • Very strong communication and interpersonal skills
  • The ability to learn at a fast pace
  • Time management and multitasking ability
  • Attention to details

Where you will be working:


You will be working at Elysium Head Office in Borehamwood which is commutable from St Albans, London, Luton, and Watford. There are excellent railway transport links with a 25-minute train journey to London Kings Cross Station. This position will close on 19th December 2019.

What you will get:


  • Annual salary of £18,000 - £22,000
  • The equivalent of 33 days annual leave – plus your birthday off!
  • Free meals and parking
  • Wellbeing support and activities
  • Career development and training
  • Pension contribution
  • Life Assurance
  • Enhanced Maternity Package

There is also a range of other benefits including retail discounts and special offers, car leasing without a credit check, holiday financing and much more. 


About your next employer


You will be working for an established, stable and agile company with a unique approach to the delivery of care. 


Each and every employee is valued and supported, as everyone has an important role to play in the success of Elysium. It is only with the dedication, passion and hard work from staff that excellent care programs that truly benefit the service users can be delivered.


With a network of over 70 services across England and Wales, providing four services including: Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move with Elysium. 


Elysium Healthcare follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each person’s individual responsibility and are committed to promoting and safeguarding the welfare of service users. Candidates will be subject to an Enhanced DBS disclosure.

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